abc9 Privacy Policy — How We Protect Your Data

Introduction and Scope

This Privacy Policy describes how abc9 ("we", "us", "the Platform") collects, uses, stores, and protects the personal information of players and visitors who access abc9 from Bangladesh. We are committed to handling your personal data with transparency, care, and in accordance with recognised data protection principles.

By registering an account or using the abc9 platform in any way, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. This Policy applies to all information collected through our website and any associated services offered to players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.

Information We Collect

abc9 collects several categories of personal information, depending on how you interact with the platform. We collect only what is necessary for the purposes described in this Policy.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data, unless specifically required for identity verification under applicable regulations.

How We Use Your Information

abc9 uses the personal information we collect for the following specific, documented purposes. We do not use your data for any purpose that is incompatible with these stated purposes without first obtaining your consent.

• Account creation and management: verifying your identity, maintaining your account balance, and processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Platform operation and service delivery: providing access to cricket betting, live casino, slots, fishing games, and crash games on abc9.
• Fraud prevention, security monitoring, and anti-money-laundering compliance: analysing transaction patterns to detect and prevent prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming support: monitoring gameplay patterns to identify potential problem gambling behaviour and, where appropriate, proactively contacting players or applying account restrictions.
• Customer support: processing your enquiries, complaints, and requests submitted to the abc9 support team via email.
• Marketing communications (opt-in only): sending promotional offers, bonus announcements, and seasonal promotions such as Eid specials and BPL cricket offers — only to players who have explicitly opted in to receive such communications.

Legal Basis for Processing

abc9 processes your personal data on one or more of the following legal bases, as appropriate to the purpose of processing.

• Contractual necessity: processing required to perform our obligations to you under the abc9 Terms & Conditions — including account management, payment processing, and game delivery.
• Legal obligation: processing required for compliance with applicable regulations, including anti-money-laundering obligations, age verification requirements, and fraud prevention mandates.
• Legitimate interests: processing carried out to detect and prevent fraud, maintain platform security, and analyse overall usage patterns for platform improvement — where these interests are not overridden by your own data-protection interests.
• Consent: processing carried out for marketing communications, where you have given explicit opt-in consent. You may withdraw consent at any time without affecting the lawfulness of any prior processing.

Disclosure to Third Parties

abc9 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your information with carefully selected third parties only in the following circumstances.

• Payment processors and financial partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and others): only the data strictly necessary to complete or verify your financial transaction is shared. These partners operate under their own privacy frameworks and are contractually required to protect your data.
• Game studio partners (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others): session and gameplay data is shared with studios to enable game delivery, dispute resolution, and RNG audit trails. Studios are contractually bound to treat this data confidentially.
• Identity verification and KYC service providers: where third-party verification services are used to authenticate your identity documents, only the data required for the verification check is shared and retained solely for that purpose.
• Law enforcement and regulatory bodies: where abc9 is legally compelled to disclose information by a court order, government authority, or applicable regulation, we will comply with that lawful obligation. Where permitted, we will notify you of such a disclosure.

Payment Data and Financial Security

abc9 handles all payment-related data with the highest level of care. When you make a deposit or withdrawal using bKash, Nagad, Rocket, or any other supported payment method, the transaction is processed by the respective payment provider using their own secure infrastructure. abc9 does not store your full mobile banking PIN, card number, or online banking password. Only the minimum identifiers required to reconcile the transaction with your abc9 account — such as a wallet number or transaction reference — are retained.

All transaction records are encrypted at rest and in transit. Financial records are retained for the period required by applicable anti-money-laundering and financial record-keeping obligations. abc9 will not use your payment data for any purpose other than processing your transaction and fulfilling our legal record-keeping obligations.

Cookies and Tracking Technologies

abc9 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The following categories of cookies are used on abc9.

• Strictly necessary cookies: required for the platform to function correctly. These include session management cookies, authentication tokens, and security cookies. You cannot opt out of these without disabling the platform entirely.
• Performance and analytics cookies: collect anonymised data about how players navigate abc9 — which sections are visited most, how long sessions last, and which games are most popular. This data informs platform improvements.
• Functional cookies: remember your platform preferences such as language selection, deposit method preference, and responsible gaming limit settings, so you do not need to re-enter them each session.
• Session cookies: temporary cookies that expire when you close your browser. These are used to maintain your logged-in state during a single platform session and are deleted automatically when you log out or close the app.

You can manage or disable non-essential cookies through your browser settings at any time. Disabling strictly necessary cookies may impair platform functionality. abc9 does not use third-party advertising cookies or cross-site tracking technologies.

Data Retention

abc9 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. In practice, this means: account data is retained for the duration of your account and for a minimum of five years after account closure to satisfy anti-money-laundering record-keeping requirements; transaction records are retained in line with financial record-keeping obligations; gameplay logs are retained for a reasonable period to enable dispute resolution; and marketing preference data is retained until you withdraw consent or close your account.

When your data is no longer required, abc9 will securely delete or anonymise it so that it can no longer be linked back to you as an individual. Where full deletion is not immediately possible due to technical constraints, the data will be isolated and protected from further processing until deletion can be completed.

Your Data Rights

As a player using abc9 from Bangladesh, you have the following rights in relation to your personal data. To exercise any of these rights, contact abc9 support at [email protected] with your registered username and a description of your request.

• Right of access: you may request a copy of the personal data abc9 holds about you. We will provide this within a reasonable timeframe upon verification of your identity.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. We will confirm whether erasure is possible and, if so, complete it promptly.
• Right to object to processing: you may object to processing carried out on the basis of legitimate interests. abc9 will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing communications), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

abc9 will acknowledge all data rights requests promptly and respond within a reasonable timeframe. We may need to verify your identity before processing a request. If we are unable to comply with a request in full, we will explain the reasons.

Data Security Measures

abc9 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL 256-bit encryption for all data in transit between your device and abc9 servers; encrypted storage of sensitive personal and financial data at rest; access controls ensuring that only authorised abc9 personnel with a legitimate operational need can access player personal data; regular security reviews and vulnerability assessments of the abc9 platform infrastructure; and two-factor authentication options for player accounts.

Despite these measures, no online platform can guarantee absolute security. In the event of a data security incident that materially affects your personal data, abc9 will notify you as soon as reasonably practicable and take all reasonable steps to investigate and mitigate the incident. Players are also responsible for keeping their own login credentials secure — see our Terms & Conditions for full account security obligations.

Children and Minors

abc9 is strictly an adults-only platform. We do not knowingly collect or process personal data from any individual under the age of 21. If we become aware that a person under 21 has provided personal data to abc9 or created an account on the platform, we will take immediate steps to close the account, delete the personal data, and void any associated transactions.

Changes to This Privacy Policy

abc9 reserves the right to update or amend this Privacy Policy at any time. Where we make a material change — for example, a change in how we use your data or the introduction of a new data sharing arrangement — we will notify registered players via their registered email address or by posting a prominent notice on the platform prior to the change taking effect.

The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Policy periodically. Continued use of the abc9 platform following publication of an updated Policy constitutes acceptance of the revised terms.

Contact for Privacy Matters

If you have any questions, concerns, or requests relating to this Privacy Policy or the way abc9 handles your personal data, please contact our support team. Include your registered username and a clear description of your query. abc9 aims to acknowledge all privacy-related communications promptly and resolve them within a reasonable timeframe.